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Unintended consequences: Why good intentions go bad, and how to make positive change in an unpredictable world

An interview with Kirsten Moy

By Laurie Mazur with Kirsten Moy

If you’ve ever tried to bring about positive change in the world, you know how easily the best-laid plans can go awry.

Kirsten Moy knows this all too well. A long career in investment and community development has afforded Moy an eagle-eye view of the rare interventions that succeeded, as well as those that failed. Over time, she became fascinated by the myriad factors that separate the two — and with the complex systems in which all human actions are embedded.




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