This collaborative research project was led by the Centre for Community Based Research (CCBR) in partnership with the Waterloo Region Immigration Partnership and Peel Newcomer Strategy Group and funded by Immigration, Refugees and Citizenship Canada (IRCC). The project aimed to understand the settlement journey of racialized newcomers, with a specific focus on the role of information and communication technologies (ICTs). Over a span of 10 months and three phases, stakeholders were engaged through interviews, focus groups, and case studies. Findings highlight mixed ICT experiences and persisting challenges, prompting recommendations for flexible service provision and capacity building for the settlement sector.
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